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Customer Care Specialist with German (m/f/nb)

  • Kraków
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Our recipe for success

We are a reliable partner who makes the sourcing of technical supplies as easy and efficient as it gets for customers. We do this with passion and innovativeness, day in day out. Our product range comprises millions of quality items, customer-centric solutions and services, and face-to-face expert advice. We are fully committed to this mission. We see change as a catalyst for opportunities, and supply customers with everything they need to successfully complete their projects. As a family-run business, operating in a sustainable way and building long-term business relationships are paramount to us. We stand for quality and reliability.

Your contribution to success

  • Providing telephone and email support to German-speaking business and individual clients.
  • Assisting in resolving order-related issues.
  • Preparing price quotations upon client request.
  • Verifying order accuracy.
  • Maintaining positive client relationships.
  • Collaborating with other departments to resolve client issues.
  • Monitoring client satisfaction levels.

Your success factors

  • Fluent communication in German (minimum B2 level).
  • Good communication skills.
  • Ability to work with computer and telephone systems.
  • Secondary or higher education.

Your benefits

Private Healthcare: Your health is our priority. With our private healthcare plan, you have quick access to specialists and tests, allowing you to take care of yourself and your loved ones.
 
Multisport Cards: With a Multisport card, you have access to thousands of sports facilities across Poland. Swimming, gym, yoga - choose what suits you best!
 
Employee Discounts: As our employee, you can enjoy attractive discounts on products available in our store. This is a great opportunity to get your favorite items at great prices.
 
Vacation Allowance: Thanks to our vacation allowance, you can realize your vacation plans. Relax and recharge for new challenges!
 
Fruits, coffee, and tea: These are standard, but also a great way to start the week full of energy.

  • Monika Harabasz
  • Junior HR Specialist
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