Teamleader Customer Care Wels (m/f/d)
- Conrad Electronic GmbH & Co KG
- Wels Zentrale
- Fulltime
About us
Choosing us at Conrad means choosing a reliable partner who wants to make sourcing of technical business supplies as easy and as efficient as it gets for customers. Every day, we are working very hard to achieve what we are passionate about: to develop innovative smart solutions that help us become the leading sourcing platform in Europe. We offer millions of high-quality technical products as well as a range of customer-centric services that add genuine value. We keep on top of things, are proactive and use our technical expertise to get customers inspired. Being a family-run company means we believe in sustainable business operations, and in building long-term business relationships. We stand for quality and reliability.
In your role as a dedicated team leader, you will be the pillar of the team, know how to keep motivation high in the team and make a significant contribution to customer satisfaction. After a comprehensive training phase, you will take over the technical and organizational management of the team.
In your role as a dedicated team leader, you will be the pillar of the team, know how to keep motivation high in the team and make a significant contribution to customer satisfaction. After a comprehensive training phase, you will take over the technical and organizational management of the team.
These tasks are waiting for you
- Technical and organizational team leadership
- Sales and solution-oriented handling of telephone and written inquiries from business and private customers
- Entry and follow-up of customer orders
- Cross-departmental cooperation as an interface between the departments concerned
- Supporting the team in conflict discussions and complaints
- Maintaining and updating customer master data
- Ensuring service quality on the basis of defined key figures
- Further development and ongoing optimization of processes, as well as documentation in the knowledge database
Who we are looking for
- Completed commercial training (apprenticeship / school education)
- Experience in telephone and written customer service
- Initial management and organizational experience is an advantage (ideally in internal sales)
- High service mindset and enjoyment in dealing with customers
- Ability to inspire and motivate own employees
- Independent and efficient as well as solution-oriented way of working
We offer
- Interesting workplace in a nationally and internationally active company
- Varied and communicative work in a motivating team
- Various individual development opportunities
The minimum annual gross salary according to KV Handel for this position is € 33.600,- on a full-time basis. The final salary agreement will be made in a personal meeting - the willingness to overpay is given.
We look forward to receiving your application.
Apply now!
- Mag. Lisa Gabriel
- Head of Human Resources
